Dear TruBit user,

We want to address with you an important topic related to DolarApp and Wise transfers. Their fiat operations differ from transfers on TruBit.

In the case of Arcus, our banking provider, it is important to highlight its strict policy regarding account ownership. This policy implies that only deposits and withdrawals are allowed in accounts that belong to the same owner. Bank transfers sent to and from third parties are not allowed. Payment platforms such as DolarApp and Wise use corporate bank accounts shared by their customers to send funds, therefore, they are considered third-party transfers and will be rejected by TruBit. As soon as we receive these kinds of transfers, an automatic refund will be issued.

Although this restriction may cause inconvenience for some users, we are committed to assisting you to the best of our ability to ensure a smooth and secure service experience. If you sent or

Kind regards,