PRIVACY NOTICE
1. INTRODUCTION AND RESPONSIBLE FOR PERSONAL DATA
NEBULA NETWORK, S.A. DE C.V. (hereinafter, NEBULA), is convinced of the importance of protecting personal data, which is why this Privacy Notice has been prepared to comply with the Federal Law on Protection of Personal Data Held by Private Parties and other applicable legal regulations. NEBULA, a company duly incorporated in accordance with the laws of Mexico, is responsible for the processing of your personal data and develops as its main activity: The habitual and professional offering of virtual asset exchange by subjects other than Financial Entities.
2. DATA COLLECTED
When using our Services, you, as the holder of personal data, will provide NEBULA with usernames, passwords, and personal identification data that allow NEBULA to connect to the systems of those entities where the Holder of Personal Data is a client, in order to provide the service of virtual asset intermediation. For example, the Holder may provide personal identification data consisting of names, usernames, biometric information, passwords, and/or account numbers to grant access to their personal information. Such personal information may include, among others, your name, email address, date of birth, gender, account information, account balance, transactions, and passwords.
2.1 Collected personal information.
To use the main functionality of our Services, we will ask you to provide your name and email address to access your account information. The way we collect, use, process, and store your Personal Information for the provision of the Services is detailed below.
3. PURPOSE OF PROCESSING COLLECTED PERSONAL DATA.
The information collected and processed will be used exclusively to provide the Services offered by NEBULA. We will not keep your Personal Information longer than necessary. The personal data provided will be kept as long as the commercial relationship is maintained or as long as they are necessary to provide our Services, or as required by legal requirements.
4. CONSENT.
We may access your account information (including any Personal Information) once you provide us with your name and email address.
4.1 How do I withdraw my consent?
If you change your mind after giving your consent, you can withdraw it by contacting us via email at [email protected].
4.2 Change in purpose
We will only use your personal data for the purposes for which they were collected, unless we consider that we must reasonably use them for other reasons, and always when the reason is compatible with the original purpose. If we need to use your personal information for a purpose unrelated to that for which we collected your data, we will notify you explaining the legal reason for the new requirement.
5. DATA DISCLOSURE
We may share your Personal Information with selected third parties, including business providers, distributors, and subcontractors who assist us in providing our service or when there is a legal basis to do so. Our external providers will only collect, use, and disclose your information as indicated by us in order to properly provide the Services. These external providers may share your Personal Information with other third parties for other purposes if you give your express consent.
6. SECURE MAINTENANCE OF PERSONAL INFORMATION
We have the utmost consideration and rigor in the security of your Personal Information and have appropriate physical, technical, and administrative procedures in place to protect such information from unauthorized access, use, or disclosure, as required by applicable law. Once your user information is received, in order to prevent unauthorized access to your information, we will have strict security procedures and functions in place, including encryption of any Personal Information we transfer to third parties, including adopting appropriate measures to safeguard the security of the Personal Information we provide to them.
7. ARCO RIGHTS
You may, at any time, revoke the consents given, as well as request from NEBULA the exercise of the following rights:
*Right to request access to your personal data being processed by us, being able to obtain information about your personal data, as well as a copy of them.
*Right of rectification, you may request NEBULA to change any of your personal data such as the address if it is not complete or it has changed, that is, when it comes to inaccurate or incomplete information (such as a change in address or any other information provided to NEBULA.
*Right to erasure in certain cases, such as withdrawing your consent to data processing, when it is illegal, or when the data is no longer necessary.
*Right to request restriction of the processing of your data in certain circumstances, such as when challenging the accuracy of the data or when the processing is unlawful and the data subject opposes its deletion, in which case we will only keep them for the exercise or defense of claims.
*Right to data portability, that is, to receive an electronic copy of your personal data or to request that it be transmitted directly to another controller provided that the legally established requirements are met.
*Right to object to the processing of your data in certain circumstances, in which case we will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
If you wish to exercise the aforementioned rights, you must send a written request detailing:
*The name of the data subject and address or other means to communicate the response to your request;
*The documents proving the identity or, where appropriate, the legal representation of the data subject;
*A clear and precise description of the personal data and purpose regarding which the rights mentioned above are sought.
*Period of the information to which you wish to have access.
The request can be sent to our Personal Data Protection department located in our offices at: Av. Chapultepec 360, Floor 1, Office 1036, Roma Norte, Cuauhtémoc, CDMX, 06700 between 09:00 and 13:00 hours or between 15:00 and 17:00 hours from Monday to Friday, or by email to the following address: [email protected], receiving a response approximately within thirty days from the receipt of the request.
Filing a complaint with a supervisory authority
If you are not satisfied with the service provided to you, you have the right to file a formal complaint with the National Institute of Transparency, Access to Information, and Personal Data Protection.
8. WITHDRAWAL OF CONSENT
You may revoke your consent given to NEBULA for the processing of your personal data, provided that they are not necessary to fulfill the purposes of the services provided by NEBULA, within the limits established by law and in accordance with the obligations established therein.
However, it is important to note that we may not be able to address your request or conclude the use immediately in all cases, as it is possible that for some legal obligation we need to continue processing your personal data, prior to the corresponding blocking process.
To effect such revocation, you can send the request to our Personal Data Protection department located in our offices at: Av. Chapultepec 360, Floor 1, Office 1036, Roma Norte, Cuauhtémoc, CDMX, 06700 between 09:00 and 13:00 hours or between 15:00 and 17:00 hours from Monday to Friday, or by email to the following address: [email protected], receiving a response approximately within thirty days from the receipt of the request.
The aforementioned request must contain the following information:
*The name of the data subject and address or another means to communicate the response to your request;
*The documents proving the identity or, where appropriate, the legal representation of the data subject;
*A clear and precise description of the personal data and purpose for which the revocation is sought.
9. INTERNATIONAL TRANSFER OF DATA
We inform you that some of our suppliers and third parties mentioned in this Privacy Notice may be located outside the United Mexican States, so the processing of personal data will involve an international transfer outside the United Mexican States.
In cases where such transfer occurs, we will have contractual guarantees in which the recipient of the personal data ensures a level of protection adequate to that required in the United Mexican States.
10. THIRD PARTY LINKS
This Privacy Notice as well as the Services we provide may contain links to third-party websites, applications, and plugins. By accessing their links or allowing their connection, you may facilitate the collection or sharing of your data. We inform you that we do not control or are responsible for third-party websites that you may access or their privacy policies. We recommend that once you leave the services offered by NEBULA, you read the privacy policies of each website you visit.
11. NOTICE MODIFICATIONS
In case of modifying this notice, we will publish the modified notice here with an updated effective date. Additionally, we will notify you through other means such as email and posting the news on our website.
12. COOKIE POLICY
Through the use of cookies, we collect information about your browsing habits, also allowing us to distinguish you from other users, in order to improve the service offered. Cookies are files composed of letters and numbers that can be downloaded to your device if you accept them. You can find additional information about cookies at www.allaboutcookies.org. In our case, the use of cookies allows us to improve the online experience of our users and obtain a better understanding of the use of our website, for example by providing information about whether you have visited our website before or if you are a new user. Their use also helps us ensure that online advertising displayed is in line with your interests. When you browse the website, we automatically receive the internet protocol address of your computer (IP), which helps us provide you with a good experience when browsing our website, as well as improve it. The main internet browsers allow us to place cookies on our users' browsing. We recommend that you keep this option enabled. This way, it will allow us to use all our personalized browsing resources, but if the user disagrees, they can disable this function. To remove cookies from the cache, you can follow any of these procedures.
To remove cookies from the cache, you can follow any of these procedures:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
13. ACCEPTANCE
By providing us with any type of information or personal data, you expressly accept: a) each and every one of the conditions and stipulations contained in this Privacy Notice; b) you agree that the information provided by you may be stored, used, shared, and, in general, processed for the purposes stated in this document; c) authorize us to obtain, compile, store, share, communicate, transmit, and use such information in any way or form; and d) receive any communication, including but not limited to, by email, social networks, desktop and/or mobile applications, SMS messages, or any other type of messages from you or any third party.