Skip to main content
All CollectionsFAQ
Withdraw to a wrong address
Withdraw to a wrong address
Judith TruBit avatar
Written by Judith TruBit
Updated over a week ago

It is important to make sure that the withdrawal is sent to the correct address before finalizing any transaction. In case you have made a withdrawal to an incorrect address and it has not been confirmed on the platform, it is necessary to contact the TruBit Team. Consider the following points:

  1. It is important to make sure that the withdrawal is sent to the correct address before finalizing any transaction. In case you have made a withdrawal to an incorrect address and it has not been confirmed on the platform, it is necessary to contact the TruBit Team. Consider the following points:

  2. If you have withdrawn your funds to a TruBit Pro / Wallet deposit address it is possible to help you, please contact the TruBit Team with the following information:

  • UID

  • CRIPTO/TOKEN

  • Transaction Amount

  • Transaction TxID

  • TAG

  • Incorrect sending address

  • Correct address


If you have questions regarding this information, please contact the TruBit Team via our chat channel or email us Here and we'll be in touch!

Did this answer your question?