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Phone verification code not received
Phone verification code not received
Written by David
Updated over a week ago

If you do not receive the verification SMS, make sure of the following:

  • Make sure that your device is turned on and that you have coverage and a good signal from your mobile service provider.

  • Make sure you have granted permission to send notifications from our TruBit Pro application, (If you have disabled them, please enable them and try again).

  • Clear the cache, blacklist, and disable the firewall of your mobile device and restart it.

  • Once you have reviewed the points above, please request the verification code again through your mobile device and try once more.

In case the verification code does not arrive even after you have executed the previous points, please contact the support area through our chat or send an email to [email protected], with the following information :

  • Make and model of your equipment

  • Operating System (IOS or Android)

  • TruBit Pro app version

  • Country and city where you are

One of our specialists will contact you soon.

If you have questions regarding this information, please contact the TruBit Team via our chat channel or email us Here and we'll be in touch!

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