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Email verification code not received
Email verification code not received
Written by David
Updated over a week ago

Sometimes, our users report that they do not receive the verification code, in these cases it is necessary to carry out a validation prior to filing a report with the support area.

Please follow the steps below to validate that you did not receive the validation code.

  • Verify that your registered email address is correct.

  • Check your spam folder.

  • Add "[email protected]" to your email server's allowed list.

  • Make sure that your email application is working correctly, in case you are checking it on your mobile device.


    "It is recommended to use the email services Gmail, Outlook and Hotmail"

Once you have reviewed the above points, request the verification code again through your email and try again.

In case the verification code does not arrive even after you have executed the previous points, please contact the support area through our chat or send an email to [email protected] and one of our specialists will contact you.

If you have questions regarding this information, please contact the TruBit Team via our chat channel or email us HERE and we'll be in touch!

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