You can make an appeal if you encountered a problem while operating on the Trubit Pro platform in a transaction (Example: after payment and the seller did not release the digital assets within the specified time), you can submit an appeal by following the steps below:
As a seller, when can I open an appeal?
The buyer transferred the money to my account, but the amount does not correspond to the one indicated on the platform.
The buyer confirmed that he sent the payment, the payment is not reflected in my account.
I received the payment from the account of a third party, that is, the name in the buyer's account is different from the name which it is registered on the platform.
Other reasons why you could start an appeal: If the buyer violated the transaction policies. For example, if the buyer asks you to continue the transaction through another platform or outside the TruBit Pro P2P website or application.
As a buyer when can I open an appeal??
I made the payment, but the seller did not release the cryptocurrencies, I tried to communicate with him through chat, but the seller doesn't answer my messages and/or refuses to release the cryptocurrencies.
I paid the seller more money than agreed, I contacted the seller through the chat, but we didn't reach a solution, in this case you can also open an appeal for this you must attach proof of payment.
Other reasons why you can start an appeal: If the seller violated the transaction policies. For example, the seller asks you to continue the transaction through another platform or outside the TruBit Pro P2P website or application.
Here is the step-by-step process for opening an appeal within our TruBit Pro website and app.
Click the "Submit an Appeal" button below the transaction order page.
Select an appeal category and write a description of the appeal you wish to submit.
Click the "Submit" button. "Your case is under review" will be displayed if the process was successful.
If you have questions regarding this information, please contact the TruBit Team via our chat channel or email us Here and we'll be in touch!